Trouble shooting

Trouble Shooting

Having HTTPS connection difficulties?

  • If you are using Security/Firewall software on the PC we strongly recommend adding the Trading application to the firewall's allowed programs list.
  • If you are using a non-private network (e.g. you are using the network at your workplace) make sure that the IT-department have opened access through port 443 and 1001.
  • Make sure you have the latest version of the Java application installed on your pc. To get the latest version, please visit www.java.com.
  • Delete temporary internet files in Internet Explorer (Tools> Internet Options> Delete> Temporary Internet Files), and in the Java Console (Get step by step help here: Java Support).
  • If you still are experiencing a HTTPS connection problem, please contact our Service Center on International Phone:  +45 39 77 40 01

Troubles logging in to Live system? Check connection settings.

If you want to log in to the LIVE system;

Press Change connection settings

- and make sure the Address is livetrade.saxobank.com


Troubles logging in to Demo system? Check connection settings.

If you want to log in to the DEMO system;

Press Change connection settings

- and make sure the Address is simulation.saxobank.com


Updated 14.06.2012