Platforms FAQs

General questions about the trading platforms

How do I download SaxoTrader?

If you already have a Live Trading Account or a Demo Account with us but need to download the SaxoTrader platform again you can do it here.

If you don´t have an account yet you can apply for one here:

Once you have installed the software, please login with you ID and Password. When you login into a Live Account, you will be asked to generate a new security key.

Activation of the key requires that you call Service Center on +45 3977 4001. For security reasons, keys must be activated with you personally via telephone.

Note: You can always access your account through our online SaxoWebTrader platform. Simply go to www2.saxowebtrader.com (using Internet Explorer) and login with your User ID and Password.

How do I use SaxoTrader from behind a firewall or proxy server?

If you access SaxoTrader from your workplace, it is highly likely that this will be done through a firewall and/or a proxy server. Even some private users now use such devices.

In order for SaxoTrader to communicate securely with our server(s), through a firewall and/or a proxy server, you need to have a special "port" opened.

Please ask a systems administrator to open "Port 1001" for access to the server "simulation.Saxobank.com" (ip address 193.178.175.38). This port is used for encrypted communication with the trading server.

This must be done before downloading the demo!

Technical personnel, please refer to the Technical documentation, where detailed descriptions for different scenarios are available.

What problems can occur with the download?

The advantage of Saxo Bank’s "standard" installation is that it only downloads files that are actually required on the target computer, and therefore the download can be considerably faster (especially on slow lines), compared to the alternative installation.

The "standard" installation may have problems however:

  • Proxy servers that requires authentication.
  • Proxy servers with faulty file caching implementations.

See more about Security or try Trouble shooting.

What should I do if I receive an “Invalid login or password” error message?

In case you receive the error message Invalid login or password you should follow these steps:

How do I add an e-mail address to my Safe Sender list?

 If one of our emails to you has ended up in your Spam or Junk email folder, please follow the instructions below to allow emails sent by Saxo Bank to be delivered correctly.

Outlook:

  1. Click on the Junk Email folder
  2. Right click on the message from Saxo Bank
  3. In the menu, click Junk Email
  4. Click Add Sender’s Domain (@saxobank.com) to Safe Senders List

Hotmail:

  1. Click the Contacts tab in the top menu
  2. Click Safe List
  3. In the Type an address or domain field, type @saxobank.com
  4. Click Add

Yahoo:

  1. In the left pane, select your Spam folder
  2. Select the checkbox next to the Saxo Bank message you want to designate as not-spam
  3. From the Move menu, select Inbox
  4. This moves the designated e-mail back into your inbox and notifies Yahoo that the message was not spam

Gmail:

  1. Open the e-mail
  2. Click more options in the e-mail header
  3. Click add sender to contacts list

Updated 14.06.2012